{"id":923,"date":"2013-02-10T11:03:35","date_gmt":"2013-02-10T11:03:35","guid":{"rendered":"http:\/\/hogash-demo.com\/kallyas_wp\/?page_id=923"},"modified":"2014-09-04T13:13:56","modified_gmt":"2014-09-04T13:13:56","slug":"careers","status":"publish","type":"page","link":"https:\/\/www.shoniesdesign.com\/?page_id=923","title":{"rendered":"We&#8217;re Hiring!"},"content":{"rendered":"<p>You can find an opportunity here that is a good fit for you based on your skills and goals. There are many clients to choose from and become certified with. We will do everything we can to meet and exceed your career expectations.\u00a0If you aspire to grow, we have several career paths that reward our successful associates with additional opportunities, challenges and rewards.<\/p>\n<p>Believe in yourself and strive to be your best!! We will do the rest and support you every step of the way!!<\/p>\n<h4>LATEST JOB OPENINGS<\/h4>\n<div class=\"acc-group default-style tweaked\"><button data-toggle=\"collapse\" data-target=\"#acc69fdf6fc697d1\" class=\"collapsed \">AT&amp;T Mobility Customer Service<\/button><div id=\"acc69fdf6fc697d1\" class=\"collapse \"><div class=\"content\">\n<div class=\"row-fluid \">\n<div class=\"span6\">\n<h4>Description<\/h4>\n<p>The AT&amp;T Program primarily involves the handling of Customer Care and Billing inquiry call<br \/>\ntypes; however, there will be some calls requiring some basic troubleshooting, explanations<br \/>\nregarding Network and Coverage issues, and retention activities.<\/p>\n<p><strong>Responsibilities<\/strong>:<\/p>\n<p>1)\u00a0Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism<br \/>\n2) Strive to resolve customer issues with one call resolution<br \/>\n3) Offer alternative solutions where appropriate with the objective of retaining customer&#8217;s business<br \/>\n4) Handle business transactions in connection with activation of new customer accounts<br \/>\n5) Communicate with customers using web-based tools and demonstrates the associated proficiency in<br \/>\ntyping and grammar<br \/>\n6) Make financial decisions to protect\/collect revenues and adjusts customer accounts<\/p>\n<\/div>\n<div class=\"span6\">\n<h4>Technical Skills<\/h4>\n\n<ul class=\"list-style2\">\n<li>Superior customer service and technical skills<\/li>\n<li>Experience with cellular phones or providing billing\u00a0support<\/li>\n<li>Excellent interpersonal and written communication\u00a0skills<\/li>\n<li>Advanced problem solving competency<\/li>\n<li>Ability to adapt to constant change<\/li>\n<li>Capability of multitasking to utilize multiple internal IT systems<\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n<\/div><!-- end content --><\/div> <\/div><!-- end acc group -->\n<div class=\"acc-group default-style tweaked\"><button data-toggle=\"collapse\" data-target=\"#acc69fdf6fc69895\" class=\"collapsed \">T-Mobile Customer Service<\/button><div id=\"acc69fdf6fc69895\" class=\"collapse \"><div class=\"content\">\n<div class=\"row-fluid \">\n<div class=\"span6\">\n<h4>Description<\/h4>\n<p style=\"text-align: left;\">Handling inbound customer care inquiries including billing inquiries, customer service inquiries, payment arrangements, discount inquiries, updating account information, changing rate plans, providing technical services, troubleshooting devices, ordering new devices and<br \/>\ncancellations\/retention and other services.<\/p>\n<p style=\"text-align: left;\"><strong>Equipment needed<\/strong>: Windows XP dual core, 2000 &amp; Windows<br \/>\n7 (32 &amp; 64 Bit), Windows 8, Internet Explorer 8 or higher<\/p>\n<p style=\"text-align: left;\"><strong>NOTE:<\/strong> MAC OS, Vista are Not supported<\/p>\n<p style=\"text-align: left;\"><\/div>\n<div class=\"span6\">\n<h4>Technical Skills<\/h4>\n\n<ul class=\"list-style2\">\n<li>Inbound customer service professional and customer Support<br \/>\nSuperb customer service ability<\/li>\n<li>\u00a0Excellent verbal and written communication<\/li>\n<li>Skillful at trouble shooting<\/li>\n<li>Good technical aptitude<\/li>\n<li>Comfortable with fast paced dynamic environment<\/li>\n<li>&gt;= 90% Commitment Adherence<\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n<\/div><!-- end content --><\/div> <\/div><!-- end acc group -->\n<div class=\"acc-group default-style tweaked\"><button data-toggle=\"collapse\" data-target=\"#acc69fdf6fc6990a\" class=\"collapsed \">Comcast Cable Communications Management LLC<\/button><div id=\"acc69fdf6fc6990a\" class=\"collapse \"><div class=\"content\">\n<div class=\"row-fluid \">\n<div class=\"span6\">\n<h4>Description<\/h4>\n<p>Comcast Cable is the nation&#8217;s largest video, high-speed Internet and phone provider to both residential and business customers.<br \/>\nYou will answer Billing Questions and handle inbound Customer Technical Support and<br \/>\nKnowledge of Comcast\u2019s product offerings and\/or knowledge of<br \/>\nhigh speed internet, digital phone and cable services.<\/p>\n<p><strong>Program Equipment needed<\/strong>: Computer with<br \/>\nWindows XP Professional or higher, 4 GB RAM and<br \/>\n80 GB hard drive with integrated audio and video.<br \/>\nMonitor display of 17-19\u201d (non-widescreen) or 19-<br \/>\n20\u201d (widescreen) are required.<br \/>\n\u2022 Only PCs with Windows 7 (32 or 64 bit), XP, 2000<br \/>\nand Window 8 are compatible.\u00a0Mac OS<br \/>\nand Windows Vista are not supported.<\/p>\n<\/div>\n<div class=\"span6\">\n<h4>Technical Skills<\/h4>\n\n<ul class=\"list-style2\">\n<li>Ability to review, analyze and explain customers billing inquiries and resolve any open issues or<br \/>\nquestions<\/li>\n<li>Be able to follow LOQ (Line of Questioning) to troubleshoot technical issues and attempt to<br \/>\nresolve the issue on the First Call, only scheduling a service call if needed (with<br \/>\nComcast processes and policies)<\/li>\n<li>Have clear communication with explanations and questioning to build trust and<br \/>\nrapport with the Comcast Customer through the interaction<\/li>\n<li>\u00a0Experience in making sales attempts for additional services or products based upon probing and<br \/>\nCustomers<\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n<\/div><!-- end content --><\/div> <\/div><!-- end acc group -->\n","protected":false},"excerpt":{"rendered":"<p>You can find an opportunity here that is a good fit for you based on your skills and goals. There are many clients to choose from and become certified with. We will do everything we can to meet and exceed your career expectations.\u00a0If you aspire to grow, we have several career paths that reward our<\/p>\n","protected":false},"author":1,"featured_media":617,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/pages\/923"}],"collection":[{"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=923"}],"version-history":[{"count":35,"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/pages\/923\/revisions"}],"predecessor-version":[{"id":1574,"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/pages\/923\/revisions\/1574"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=\/wp\/v2\/media\/617"}],"wp:attachment":[{"href":"https:\/\/www.shoniesdesign.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}