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LATEST JOB OPENINGS
Description
The AT&T Program primarily involves the handling of Customer Care and Billing inquiry call
types; however, there will be some calls requiring some basic troubleshooting, explanations
regarding Network and Coverage issues, and retention activities.
Responsibilities:
1) Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
2) Strive to resolve customer issues with one call resolution
3) Offer alternative solutions where appropriate with the objective of retaining customer’s business
4) Handle business transactions in connection with activation of new customer accounts
5) Communicate with customers using web-based tools and demonstrates the associated proficiency in
typing and grammar
6) Make financial decisions to protect/collect revenues and adjusts customer accounts
Technical Skills
- Superior customer service and technical skills
- Experience with cellular phones or providing billing support
- Excellent interpersonal and written communication skills
- Advanced problem solving competency
- Ability to adapt to constant change
- Capability of multitasking to utilize multiple internal IT systems
Description
Handling inbound customer care inquiries including billing inquiries, customer service inquiries, payment arrangements, discount inquiries, updating account information, changing rate plans, providing technical services, troubleshooting devices, ordering new devices and
cancellations/retention and other services.
Equipment needed: Windows XP dual core, 2000 & Windows
7 (32 & 64 Bit), Windows 8, Internet Explorer 8 or higher
NOTE: MAC OS, Vista are Not supported
Technical Skills
- Inbound customer service professional and customer Support
Superb customer service ability - Excellent verbal and written communication
- Skillful at trouble shooting
- Good technical aptitude
- Comfortable with fast paced dynamic environment
- >= 90% Commitment Adherence
Description
Comcast Cable is the nation’s largest video, high-speed Internet and phone provider to both residential and business customers.
You will answer Billing Questions and handle inbound Customer Technical Support and
Knowledge of Comcast’s product offerings and/or knowledge of
high speed internet, digital phone and cable services.
Program Equipment needed: Computer with
Windows XP Professional or higher, 4 GB RAM and
80 GB hard drive with integrated audio and video.
Monitor display of 17-19” (non-widescreen) or 19-
20” (widescreen) are required.
• Only PCs with Windows 7 (32 or 64 bit), XP, 2000
and Window 8 are compatible. Mac OS
and Windows Vista are not supported.
Technical Skills
- Ability to review, analyze and explain customers billing inquiries and resolve any open issues or
questions - Be able to follow LOQ (Line of Questioning) to troubleshoot technical issues and attempt to
resolve the issue on the First Call, only scheduling a service call if needed (with
Comcast processes and policies) - Have clear communication with explanations and questioning to build trust and
rapport with the Comcast Customer through the interaction - Experience in making sales attempts for additional services or products based upon probing and
Customers
